Privacy Policy

1. Introduction

This Privacy Policy outlines how Luminary Media (“we,” “us,” “our”) collects, processes, and protects your personal data when you visit our website (https://luminarymedia.co.uk/) or engage with our services. By using our website and services, you consent to the collection and use of your information in accordance with this policy.

2. Information We Collect

We collect only the necessary client details to provide our services effectively. This may include names, email addresses, phone numbers, and payment information. Additionally, we collect project related details essential for service delivery, as well as website usage data when analytics tracking is enabled. We may also automatically collect certain information about your device and usage of our website, such as IP addresses, browser types, referring URLs, and interactions with our site. This data is collected using cookies and similar tracking technologies.

3. How We Use Your Data

We use personal data for the following purposes:

To provide and manage our services, including client communications and support.
To process payments securely through third-party providers.
To send marketing emails where consent is given.
To analyse website traffic and improve user experience through Google Analytics.
To comply with legal obligations and regulatory requirements.

4. Data Retention

We retain client data in accordance with UK legal requirements:

Invoices and client records: Retained for 6 years to comply with tax laws.
Completed project files: Retained for up to 2 years unless the client requests earlier
deletion.
Email marketing lists: Retained until the recipient unsubscribes. Data that is no longer necessary for these purposes will be securely deleted.

5. Marketing & Communication

Clients who opt into marketing emails will receive newsletters, promotional offers, and service updates. Paying clients may also receive relevant updates under the legitimate interest provision but can opt out at any time via the unsubscribe link included in all marketing communications.

6. Use of Cookies & Google Analytics

We use cookies to enhance user experience and track website performance. Google Analytics may collect anonymized data about user interactions on our site to improve functionality. Users can manage or disable cookies through their browser settings.

7. GDPR Compliance

Under the General Data Protection Regulation (GDPR), users have the right to:

Access, modify, or delete their personal data.
Withdraw consent for marketing communications at any time.
Request a copy of the data we hold about them.
Request data portability, allowing them to transfer their data to another provider upon request.

If you wish to exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement strict security measures to protect personal data from unauthorized access, misuse, or breaches. Payment transactions are processed securely through third-party providers, and we do not store sensitive financial information on our servers.

9. Payment Processing

We accept payments through various secure methods, including credit and debit card payments, bank transfers, and direct debit for recurring services. Payments for contract retainers or one-off projects are processed as specified in the client agreement or invoice. All transactions are conducted securely using encrypted protocols to protect financial data. We do not store or retain full payment details beyond what is necessary for invoicing and financial record-keeping in compliance with UK regulations.

10. Third-Party Services

We do not sell or share personal data with third parties for marketing purposes. However, payments are processed securely via third-party providers, including payment gateways and financial institutions that handle transactions on our behalf. We are not responsible for the privacy practices of third-party services and recommend reviewing their policies.

11. International Data Transfers

As a remote agency, Luminary Media operates globally. Some data may be transferred and processed outside the UK. We ensure that any data transfers comply with relevant data protection laws and safeguard client information to the highest standards.

12. Updates to Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in legal requirements or business operations. Any modifications will be published on our website, and continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at

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